Issue volume & resolution trend
Monthly cases filed compared with cases resolved (lakh)
FiledResolvedSep ’25 — Aug ’26
National grievance snapshot
Aggregated data across public services.
Grievances received15.6 lakh↑ 8.2% vs prior year
Resolved12.8 lakh82.0% resolution rate
Open beyond SLA1.4 lakhNeeds intervention
Median resolution8.4 days↓ 1.2 days
Citizen satisfaction4.3 / 53.1 lakh ratings
Where issues are concentrated
Privacy-preserving hotspots, not individual reports
Delhi NCRRajasthanTelanganaTamil Nadu
Exact coordinates are used only to route and investigate. Public heat cells are rounded to roughly 1 km and suppressed below five reports.
What is affecting people most
Share of grievances filed · all India
💧Water & sanitation
Supply, drainage, waste collection
24.1%⚡Power & street lighting
Outages, billing, unsafe wiring
18.5%🛣Roads & transport
Potholes, public transport, signals
16.3%🏥Health services
Facilities, schemes, availability
12.6%🏠Housing & urban services
Permits, encroachment, civic works
10.8%📜Documents & benefits
Certificates, pensions, enrolment
9.4%Emerging signals
Issue types growing fastest over the last 90 days
Who is responsible — and how are they performing?
Compare resolution, timeliness and citizen feedback by the accountable body or office.
Illustrative data shown until a Vercel Postgres database is connected. Portfolio and representative views measure accountable service areas, not political affiliation or opinion.
| Rank | ministry | Cases | Resolved | Within SLA | Median time | Citizen rating |
|---|---|---|---|---|---|---|
| 01 | Ministry of Jal Shakti Water & sanitation | 124,760 | 91.8% | 91.8% | 5.2 days | 4.5 / 5 |
| 02 | Ministry of Power Electricity & lighting | 91,882 | 86.5% | 86.5% | 7.4 days | 4.2 / 5 |
| 03 | Ministry of Housing & Urban Affairs Urban services | 76,321 | 79.1% | 79.1% | 10.6 days | 3.9 / 5 |