When RTI is useful
Ask for existing records: inspection reports, work orders, expenditure, timelines, rules, meeting minutes, or action taken on a grievance. Ask precisely so the authority can identify the record.
RTI explainer
Use the Right to Information process to ask a public authority for records or information — not as a substitute for urgent grievance redressal.
When to file a grievance instead
Use JanSahay for a service failure that needs action. Use RTI when you need records about why it was not resolved, what funds were sanctioned, or which rule applies.
A practical RTI checklist
1. Identify the public authority
Use JanSahay routing and official contacts to find the body holding the records.
2. Ask for precise records
Example: request certified copies of a work order and completion certificate for a specified place and date range.
3. Keep a safe reference trail
Include the JanSahay reference ID when useful; avoid other people’s personal data.
4. Use the official RTI channel
Central authorities use RTI Online. State and local bodies may use a different statutory portal or office process.
This is a plain-language guide, not legal advice.